the online shop

frequently asked questions

 

Can I edit the designs in the shop?

The online shop consists of a collection of designs that can be purchased as shown with the option to add personalization only (a name or set of initials, etc). If you are interested in tweaking the design or a custom design please contact me for a custom consultation. 


what is the online shop ordering process?

• Purchase the item from the online store and include your personalization when placing your order. 
• You will be prompted to add your personalization when you add the item to your cart.
• Once you place your order the design will be sent to print production.
• You will receive your personalized item in about 7-10 business days.

 

what is the return policy? 

Since all items are personalized, orders cannot be cancelled or retuned.


How does the digital addressing work?

 • We require that addresses are final and complete and provided in the excel template; {single envelopes template}, {double envelopes template}.

• Write out everything exactly how you want them to appear on the envelopes.

• It looks most formal to write out everything;  Illinois, Street, Apartment, etc., but that is up to you!

• Attached are etiquette guides for single envelopes and double envelopes. If you have further etiquette questions please don't hesitate to ask me!

• Once we receive the completed excel template we will create a proof for approval. If there are content edits, a fee of  $15 for each additional proof will apply.
 

Where is the shop located?

The shop is located online only. The studio located in Wilmette, Illinois is an appointment only space used for custom design meetings. Also, we will be hosting some pop-up shops this year! Follow @CharmStudio_ on instagram to find out about our upcoming events.
 

Click here to shop the online store!
 

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