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TERMS & CONDITIONS IN SHORT
By placing your order & paying the 50% deposit, you agree to be bound by these terms & conditions.

PAYMENT
50% deposit is due when an order is placed and before the proofing process can begin. The second half of the payment is due at proof approval.  After the 2nd half is paid, the order will be sent to print.  Online payment, personal check or cash can be accepted.

PROOFS
Proofs of your invitations and any related components will be provided to you by email. Proofs take about 1-2 weeks. Your first proof is free of charge however each additional proof thereafter is an additional fee of $15. During the proofing stages, please verify correct spellings, dates and content. You will be required to provide signed approval of you proofs, either via email.

  • Production will not begin until approval is given in written format, by email.

  • The proof is exactly what your printed project will look like. If there are any problems: including errors in spelling, type placement or size, please let me know immediately.

  • Color that is printed is not represented on screen. The customers print job will not match the colors on screen. If color is an issue, please call me with questions or concerns.

  • Approval to print should not be rushed by customer. Please take the time to double-check that you are getting the print product you are paying for.

  • These proofing instructions represent a written agreement by the customer. All approval emails are kept for verification of customer consent to a print project.

If you have any questions about our proof approval, feel free to contact me 847.494.5155 or catherine@thecharmstudio.com.  We’ll be happy to answer any questions you have.
 

 

 

 

PRODUCTION
Upon proof approval, printing and production of your order will begin. Charm Studio is not responsible for text errors after the proofing process has been finalized. Upon approval of your proof the 2nd half of your payment is due. It will take 7-10 business days to receive your order.  No rush options are available, so please place your order in sufficient time.

ARTWORK & FONTS
We can not provide our artwork and/or fonts for outside use. We design custom art to be printed by Charm Studio exclusively. We take time and personal attention into all of the designs we create and can not have the integrity of our work compromised by being printed elsewhere or used in other formats. However, custom designs can be provided for use on a wedding website with our permission.

MAILING
The price of mailing your invitation will depend on both the height and the weight. It is suggested that to weigh your invitation at the Post Office to have the exact postage determined. We can assist you in mailing your invitations for an additional charge and plus the cost of postage.

CANCELLATION & RETURN POLICY
Unfortunately, orders cannot be cancelled or returned after the text proofing process has started without incurring cancellation charges. If orders are cancelled, the client will be charged a 25% cancellation fee. If orders are cancelled once the printing begins a 50% cancellation fee will occur.

SALES TAX
A 9.25% sales tax will be included to your order.